Conference Calling Software

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ConveneAGM is a conference eAGM solution specifically designed for organizations to conduct virtual or hybrid events for their shareholders and members. ConveneAGM streamlines the entire annual general meeting (AGM) process to mak...Read more about ConveneAGM

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RemoteMeeting is a web-based video conferencing software, which helps businesses, nonprofit organizations, governments and individuals manage meetings from across multiple locations and devices. Key features include presentation s...Read more about RemoteMeeting

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BrightTALK Channels

BrightTALK Channels is a cloud-based webinar solution that helps businesses of all sizes with channel setup, live video streaming and lead management. Its key features include content analysis, video creation, intent tracking, pip...Read more about BrightTALK Channels

3.91 (11 reviews)

Zoho Meeting

Zoho Meeting is an online video conferencing solution suitable for single users as well as small to large-sized organizations. The solution can be used to host product launches, sales presentations, webinars, user education and on...Read more about Zoho Meeting

RingCentral MVP

RingCentral MVP is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling. ...Read more about RingCentral MVP

4.22 (1017 reviews)

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Bria is a softphone and Unified Communications solution developed by CounterPath. With Bria, businesses can provide their employees with the means to take business-line calls on the go and work remotely from both desktop and mobil...Read more about Bria

4.28 (94 reviews)

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MyOwnConference provides the complete all-in-one web-based solution for small or large businesses to host video conferences, webinars, and online training dropout-free. We offer access live events anytime, anywhere with web-based...Read more about MyOwnConference

4.50 (20 reviews)


ClickMeeting is a browser-based webinar solution, that brings the power of webinars and video conferencing to organizations of any size, or freelancers. It improves team collaboration, boosts effective communication, and makes o...Read more about ClickMeeting

4.29 (93 reviews)

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Join.Me is an online meeting platform that helps businesses manage meetings and team collaboration. Key features include real-time presentations, mobile whiteboards, scheduling, toll-free audio, chat and more. Designed f...Read more about Join.Me

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Ring4 is a cloud-based telephony solution that helps small to midsize businesses create virtual sim cards, international or local corporate phone numbers and personal lines. Key features include Wi-Fi calling, messaging with emoji...Read more about Ring4

4.53 (15 reviews)


MeetFox is an all-in-one solution that lets you schedule online meetings and in-person appointments. Enjoy a frictionless meeting experience with scheduling, integrated video calling and instant payments in one simple app. A cus...Read more about MeetFox

4.62 (63 reviews)

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Amazon Chime

Amazon Chime is a video conferencing platform that enables businesses to conduct online meetings, switch between applications to collaborate and dial or receive calls from within a unified interface. It helps professionals communi...Read more about Amazon Chime

4.35 (93 reviews)

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TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suita...Read more about TeamViewer

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Lifesize is a cloud-based collaboration solution designed to help businesses connect with their workforce and external partners. It offers audio, web and video conferencing capabilities to conduct virtual meetings and make online ...Read more about Lifesize

4.35 (85 reviews)

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TeamViewer Meeting

Blizz is a video conferencing platform designed to help small to large businesses, connect with teams across locations through chat messages, voice and video calls. Key features include indexed messaging, chat encryption, multi-mo...Read more about TeamViewer Meeting

4.53 (64 reviews)

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Glisser is an audience engagement solution that helps organizations manage virtual meetings, live events, courses and more. The audience Q&A and live polling modules enable users to raise queries, give feedback and visualize opini...Read more about Glisser

4.65 (91 reviews)

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CommuniCloud Video

CommuniCloud is a video conferencing solution, designed to help small to large businesses collaborate with team members or clients via video or audio meetings. Features include scheduling, meeting room management, multiple device ...Read more about CommuniCloud Video

4.00 (3 reviews)


ConexED is a cloud-based solution designed to assist students and faculties at higher education institutions and small to midsize businesses with appointment scheduling, video meeting and team communication. Features include remot...Read more about ConexED

4.66 (96 reviews)

Learn More is a conferencing platform with over 800,000 business users, including 500 well-known companies. It caters to users around the globe, offering screen sharing, high-definition audio conferencing and video con...Read more about

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LiveWebinar is a cloud-based webinar software that helps both small teams and enterprises manage webinars and online meetings. It lets any sales, HR, or marketing team easily perform online events for their audiences. It let...Read more about LiveWebinar

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Buyers Guide

Last Updated: November 23, 2022

Every business meeting is an expense. In fact, a one-hour meeting among three employees with an average annual income of $50,000 costs your small business approximately $105. In order to minimize this expense, you need to conduct your business meetings as efficiently as possible so that you are able to save a maximum amount of time.

One way to do this is to use conference calling software. The software helps you:

  • Allow attendees to connect to a call using smartphones
  • Save time and money, as attendees will not need to travel to the meeting location
  • Conduct web conferences with clients and remote employees

By using a conference calling solution, you'll be able to conduct your business meetings more efficiently. This will ultimately result in streamlined processes and higher business profits.

To help you select the right software for your business, we've included the necessary information related to conference calling software market in this guide.

Here's what we'll cover:

What Is Conference Calling Software?
Common Features of Conference Calling Software
What Type of Buyer Are You?
Benefits and Potential Issues
Market Trends to Understand

What Is Conference Calling Software?

Conference calling software helps businesses set up audio, video and web conference calls with employees and customers. The software helps users perform the following functions:

  • Manage a secure connection between host and attendees within a video and audio conference.
  • Create online events and manage the registration process.
  • Collaborate with multiple hosts and attendees via live chat, Q&A and live polling options.
  • Provide customers, clients and attendees with a web conference portal to join calls.
  • Provide customers and employees with custom URLs and credentials for joining web conferences.

Common Features of Conference Calling Software

The first step towards selecting the right conference calling solution is to understand the software features. Having the right set of conference calling software features will help you maximize the ROI on your software purchase since you won't need to purchase other solutions to make up for a lack of features.

In this section, we'll list the most important conferencing software features that you must check out while searching a conference calling solution:

Screen sharing

Lets you share your desktop screen and presentations with the participants in the call.

Multiple hosts

Allows multiple participants to host a conference meeting. Organizers can decide different hosts for the different sections of the meeting and transfer audio and screen-sharing controls accordingly.

Live chat

Enables collaboration between organizers and attendees via a live chat section on the screen.


Conduct in-call and post-call surveys to capture participants' opinions.

Reporting and analytics

Provides you with reports on conference calls. The reports include parameters such as conference duration and the number of participants.

Mobile app

Lets users join conference calls from their smartphones.

Dial-in number

Allow participants to join a conference by dialing a specific phone number. Users can also set conference codes that attendees can use to connect to the call.

Reporting in Zoho Showtime

Reporting in Zoho Showtime

What Type of Buyer Are You?

The next step towards selecting your conference calling solution is to understand the types of buyers in the market. With this knowledge, you'll make an informed software purchase decision to fit your buyer type.

In this section, we've classified the conference calling software buyers into two broad categories:

Audio conferencing software buyers. These buyers look for a voice calling software with conference calling functionality. If you own a small business that has a single-location office or that does not need video conferencing functionality, you should invest in this type of software solution.

Audio and video conferencing software buyers. These buyers usually belong to businesses that have multi-location offices or that need a lot of collaboration with external stakeholders and clients. Businesses that work with freelancers or need to provide product demonstrations can also invest in these solutions.

Benefits and Potential Issues

If your business conducts a lot of web conferences, webinars or online events, a conference calling solution will help you organize them more efficiently. Following are the key benefits of conference calling software:

Reduced costs. Since conference calling software allows users to access calls via the internet, it provides a cost advantage when compared to conducting the same number of calls via mobile and landline networks.

Higher attendance. Conference calling software lets users join calls via multiple options—desktop application, cloud application, mobile app and dial-in numbers. Also, with attendance tracking, organizers can track the applicants that are present in a call. These result in improved attendance in your business meetings.

Improved collaboration in meetings. A conference calling solution provides you with multiple features to improve collaboration in meetings. Users can select multiple hosts to present different sections of the meeting. The screen sharing functionality allows hosts to share presentations with all the participants, and the live chat and poll options improve engagement between the participants.

However, despite these advantages, there are some issues that may arise if you are not careful while selecting or using conference calling software. Below are some common issues that the users of conference calling software face:

Dependence on the internet. If you use a cloud-based solution, this will be one of your biggest challenges. If the internet speed is not good, it will affect the quality of your audio and video calls. This is an even bigger issue if a lot of your employees join conference calls from their smartphones. Cloud-based conference calling software users can minimize this risk by selecting a product with dial-in functionality. This way, attendees will be able to dial-in from their smartphones and connect to the call when the internet connection is poor.

Website downtime and network-equipment failure. This issue affects both cloud-based and on-premise software users. Equipment failures and vendor maintenance affect the availability of conference calling software until the issues are fully resolved. For this reason, buyers looking for cloud-based conference calling solutions should select a vendor that offers low downtime in its service level agreement (SLA). If systems are down, attendees may also need to connect via telephonic conference calls while the maintenance is being carried out.

Unauthorized access and other data security breaches. Since conference calls are hosted via the internet or physical servers, there is a risk of unauthorized access and call interception. To combat this risk, conference calling software buyers should make sure that the product they shortlist has the necessary security protocols, such as HIPAA, 56-bit DES encryption and 128-bit AES encryption.

Market Trends to Understand

Based on our research, following are the key trends in the conference calling software market:

Virtual reality is the future of web conferences. Virtual reality can provide users with an enhanced meeting experience. With the help of this technology, attendees will be able to convey their opinions and gestures more efficiently, making the conference calls more effective and engaging. We expect virtual reality to become a core conference calling functionality by 2025.

AI and natural language processing (NLP) to take meeting notes. AI and NLP can help businesses make their note-taking process more efficient. While NLP can transcribe calls to text, AI can sift through the transcripts to find relevant items and summarize meetings. With products such as Wrapup and Hendrix already making developments in this area, we can expect the technology to expand into conference calling software by 2022.