Customer Identity and Access Management (CIAM) Software
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Duo Security is a cloud-based identity management and data security platform. It helps protect the data of organizations at scale. It also helps users reduce management overheads, enabling organizations to handle agility, reduce r...Read more about Duo Security
Auth0, a product unit within Okta, takes a modern approach to identity, enabling organizations to provide secure access to any application, for any user. The Auth0 Identity Platform is highly customizable, as simple as development...Read more about Auth0
OneLogin is a cloud-based identity and access management solution that helps users control access to facilities, web applications, data centers, cloud storage and more. Key features include single sign-on, web access management, a...Read more about OneLogin
FusionAuth is a customer identity and access management (CIAM) software designed to help developers authenticate, authorize and manage user access. The platform enables administrators to assign roles to team members and secure log...Read more about FusionAuth
Omada Identity is a cloud-based identity management solution that caters to large businesses across various industries. Key features include access request management, role management, compliance management, user provisioning and ...Read more about Omada Identity
Okta Identity Suite is a cloud-based identity management solution that caters to businesses across various industries such as information technology (IT), consumer services, energy and utilities, telecommunications and more. Key f...Read more about Okta
CoreOne Suite is a cloud-based and on-premise identity and access management(IAM) solution that provides solutions for Enterprise IAM, Customer IAM and Single-Sign On(SSO). Depending on the industry or business, CoreOne identity p...Read more about CoreOne Suite
Ping Identity is a cloud-based identity and access management solution that helps enterprises provide secure access to APIs, networks, cloud/on-premise applications, and other corporate resources. The artificial intelligence (AI)-...Read more about Ping Identity
AU10TIX is a cloud-based identity management solution that helps organizations in financial services, marketplaces, telecommunication, and other verticals handle identity verification processes. The software assists businesses wit...Read more about AU10TIX
LoginRadius is a cloud-based customer identity and access management solution for businesses in industries such as media, publishing, travel, nonprofit, e-commerce and sports. Key features include customer registration and authent...Read more about LoginRadius
RapidIdentity is an identity and access management platform that provides features such as automated lifecycle management, identity governance, multi-factor authentication and password management. The solution provides role-based ...Read more about RapidIdentity
System Frontier is an identity management solution that caters to businesses in various industries such as financial services, energy and utilities, education, health care and more. Key features include access request management, ...Read more about System Frontier
Azure Active Directory
Azure Active Directory
Azure Active Directory, part of Microsoft Entra, is an identity and access management (IAM) solution that offers multi-factor authentication and single sign-on (SSO) capabilities to prevent cyberattacks. It enables managers to aut...Read more about Azure Active Directory
Prove ID is an end-to-end ID verification & management tool for online businesses. It enables remote parties to authenticate each other with a customizable verification process. The platform brings a performance-based approach to ...Read more about Prove ID
Open source solutions (B2B/G) for authentication, identification, credentialing, and digital signatures - based on Decentralized / Self-Sovereign Identity (SSI). Self-Sovereign Identity (SSI) unlocks more seamless experiences for...Read more about SSI Kit
strongDM is a database management software tool designed for SMBs and agencies. It aims to provide technical staff, including CTOs, CIOs, DevOps, and infrastructure engineers, secure access to their company's resources. It blends ...Read more about strongDM
SAP Customer Data Cloud
SAP Customer Data Cloud
SAP Customer Data Cloud enhances customer experiences across marketing, commerce, sales, and service. Unify all customer data sources, respect data privacy, and activate rich insights in real time to exceed customer expectations a...Read more about SAP Customer Data Cloud
A user management platform available only in English, Frontegg was built for B2B, B2C, and SaaS product developers who use the product-led growth (PLG) methodology. Users embed 5 lines of code in their app to deploy a user managem...Read more about Frontegg
The simplest platform which integrates thousands of applications with convenient features such as SSO, MFA, Provisioning, etc. with any user source - AD, Azure AD, Okta, miniOrange. The product offers comprehensive features such ...Read more about miniOrange
Sumsub KYC/AML Platform
Sumsub KYC/AML Platform
Sumsub is an all-in-one technical and legal toolkit for KYC/AML needs. The company provides a web-based platform for converting customers, speeding up verification, reducing costs and detecting digital fraud. Sumsub’s global clien...Read more about Sumsub KYC/AML Platform
Popular Customer Identity and Access Management (CIAM) Comparisons
Buyers GuideLast Updated: March 31, 2022
Software Applications for Customer Identity and Access Management (CIAM)
Over the past few years, there’s been a major shift in the way customers interact with brands. The importance of customer identity and access management (CIAM) is growing as stolen passwords and data breaches are becoming a more and more common threat.
CIAM tools add an additional layer of security over your business network, making it harder for outsiders to steal critical information.
With this in mind, we created this CIAM software buyers guide to help you better understand how this software works, identify some common features to look for, and make the right choice for your organization.
Here’s what we’ll cover:
- What is customer identity and access management (CIAM) software?
- Common features of customer identity and access management (CIAM) software
- What type of buyer are you?
- Benefits of customer identity and access management (CIAM) software
- Key considerations
What is customer identity and access management (CIAM) software?
CIAM solutions help companies securely manage and safeguard customer identities and access across business units.
The main purpose of CIAM software is to manage customer information and provide self-service customer registration, access management, single sign-on (SSO), and multifactor authentication (MFA) across digital channels, including mobile devices, the web, apps, etc.
Usually, CIAM software does three major things:
- Minimizes the risk of account takeover while improving customer login and customer registration experiences.
- Provides customized experiences such as customer access to a secure login portal with an authentication requirement.
- Offers scalable solutions to support a number of customers.
Multifactor authentication in Duo Security (Source)
Common features of CIAM software
|Access management||Control who can access accounts registered for multifactor authentication. Define user groups and access policies to enhance security.|
|Multiple authentication methods||Select from multiple authentication options such as using a universal 2nd factor (U2F) USB device, approving a push notification, entering an OTP, using biometrics, etc.|
|Access certification||Verify user access rights within systems to confirm each user has appropriate and authorized access to resources.|
|Behavioral analytics||Track and analyze user behavior within a system or network.|
|Credential management||Store usernames and passwords for multiple accounts in one place.|
|Multifactor authentication||Use multiple, independent data components from a user to verify identity before they can gain access to the system. Typically, this requires a user to both enter their password as well as an encrypted, randomly generated code created on demand.|
|Reporting/Analytics||View and track pertinent metrics.|
|Self-service portal||Save time by enabling a self-service feature to add or change credentials, manage accounts, set up threat alerts, and more.|
|Notifications||Informational updates that are delivered to users as soon as an event occurs.|
What type of buyer are you?
Most CIAM software buyers belong to one of the following categories:
- Law firms: These buyers include legal professionals that need to protect client identities and information. CIAM software can help firms avoid threats to their information infrastructure by requiring unique identification information to access data. These firms can leverage CIAM software's access management features to provide authorized access to clients and other stakeholders using security keys.
- Consumer businesses: When it comes to consumer businesses such as ecommerce platforms, data security is important for both customers and owners. With multiple authentication methods to gain access to a profile/account, CIAM software helps consumer-facing businesses give customers extra levels of protection.
- Corporate enterprises: Critical information and data is routinely accessed by partners, employees, and vendors from a multitude of locations and networks in the modern digital workspace. This brings a risk of security breaches, which CIAM software can help mitigate. Not only does it help verify user identity by gaining visibility into the devices that are accessing information, it also enforces adaptive policies to secure access by requiring certain user credentials.
Benefits of customer identity and access management (CIAM) software
- Reduced security breaches: CIAM software offers several security features such as risk-based authentication to secure customer details across the consumer lifecycle while supporting security policies. For example, each customer’s login patterns are tracked to identify any unusual activity. The tool offers multiple forms of identity authentication to help prevent security breaches.
- Improved access management: A CIAM solution that offers features such as a self-service portal and MFA helps stakeholders access the information they need, quickly.
- Improved user experience: Many companies have multiple web applications and portals, requiring users to authenticate their login multiple times when switching between applications. By integrating all digital channels and applications with a single CIAM solution, you can provide a more seamless user experience: one point of entry for all applications.
Key considerations when buying CIAM software
- Does the software allow social login? If you want to authenticate customer identity, look for a solution that allows users to create an account or sign in using existing social accounts on websites such as Facebook or Google. This can help you streamline the user experience with both registration and ongoing authentication.
- Does the solution support multifactor authentication? If you want to make sure your system is secure, look for CIAM tools with multifactor authentication that requires users to have both their password and access to a backup form of identification (such as a separate email address or phone number where an access code can be sent).
- Budget: Price is an important factor when talking about long-term investments, especially for small businesses. It's important to look at the pricing plans offered by software vendors to ensure you don't exceed your budget.
Note: The application shown in this article is an example to show a feature in context and is not intended as endorsements or recommendations. It was obtained from sources believed to be reliable at the time of publication.