Configuration Management Tools

Traditionally, system administrators used to run scripts manually to configure and manage infrastructure, applications, networks, servers, or anything that needs to be connected to the IT system. This involved manual documentation of every change within the IT environment, which increased the chances of human error.

This is where software tools designed for the job come into play. Called configuration management systems, these tools allow IT professionals and operations teams to control hundreds of servers, track changes to applications, and gain visibility into the actual state of an organization’s IT resources. This makes system management predictable and scalable.

But given the many options available on the market, buying a configuration management tool can be difficult. In this buyers guide, we’ve included all the information you’ll need to make a purchase decision.

Here’s what we'll cover:

• What is configuration management software?
• Common features of configuration management software
• What type of buyer are you?
• Benefits of configuration management software
• Market trends to understand

What is configuration management software?

Configuration management software is a tool that can help track, control, and maintain IT resources and services. The software helps DevOps teams record all changes in their IT environment (such as any software added, removed, or updated) and changes in server settings or network configuration. Tracking these changes allows users to know the current state of their applications and identify poor performing, outdated, or noncompliant configurations.

Such type of software integrates with bug tracking tools, version control systems, and compliance management systems to mitigate risks, making sure the functions in the IT environment are complying with policies and regulations.

Common features of configuration management software

What type of buyer are you?

Before purchasing a system, you should assess what kind of a buyer you are. The majority of buyers belong to one of these categories:

• Small and medium enterprises (up to 500 employees): Small and medium businesses often have a resource crunch and lack the dedicated support and operations staff as large established companies. Also, as the organization grows, the servers, networks, applications, and databases tend to become complex. Due to these reasons, a configuration management system that is easy to install, does not require huge system resources, and has low maintenance needs would be beneficial for such organizations.
• Large enterprises (more than 500 employees): Businesses in this segment have a lot of processes and software products to complement those processes. Businesses need to manage these carefully and keep track of all configuration changes to minimize system outages, data breaches, or data leaks. Buying a configuration management tool that can record the state of the systems, manage changes, and detect and correct improper configurations could prove beneficial for such organizations.

Benefits of configuration management software

Below is a comprehensive list of benefits you can expect from deploying configuration management software:

• Disaster recovery: Configuration management tools ensure that your assets are recovered quickly from any system failure, with proper logs and documents. It allows you to go back to the state of your software before the changes are implemented.
• Cost reduction: The real-time visibility into the IT infrastructure gives you detailed knowledge about all the elements of the configuration. This helps reduce costs by avoiding duplication of IT assets.
• Productivity increase: The detailed knowledge and visibility into the IT configuration will enable you to detect any outages, data leakage, and change in configurations that might have a negative impact on productivity. The software lets you take prompt actions, saving a lot of time and thus increasing productivity.

Market trends to understand

• Rise of cloud-based configuration management tool: Bring your own device (BYOD), internet of things, and other technological advancements have led companies to invest more in SaaS, IaaS, PaaS, and cloud ITSM. Organizations are increasingly adopting cloud-based infrastructure such as data containers, networks, and data centers. This has brought opportunities in the configuration management market to accommodate cloud computing.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.