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monday.com
monday.com
FrontRunners 2022
monday.com is an award-winning work and project management platform that helps teams of all sizes plan, prioritize, manage, and execute their work more effectively. The platform offers solutions for a wide range of use-cases such...Read more about monday.com
Bugasura
Bugasura
FrontRunners 2022
A simple and collaborative bug-tracking platform. bugasura.io helps developers, QA, and Product teams report and close bugs faster....Read more about Bugasura
Backlog
Backlog
Backlog is a cloud-based project management and issue tracking solution that caters to development teams working with design, marketing and IT teams. The key features of the solution include project and issue management, subtaskin...Read more about Backlog
ClickUp
ClickUp
FrontRunners 2022
ClickUp is a cloud-based collaboration and project management tool suitable for businesses of all sizes and industries. Features include communication and collaboration tools, task assignments and statuses, alerts and a task toolb...Read more about ClickUp
Asana
Asana
FrontRunners 2022
Asana helps teams orchestrate their work at scale—from daily tasks to strategic initiatives. With Asana, teams are more confident, move faster, and accomplish more with less—no matter where they are located or how many different d...Read more about Asana
Zoho Sprints
Zoho Sprints
Zoho Sprints is a cloud-based product roadmap solution for businesses of all sizes. The solution is designed to be used by agile teams and offers features such as user dashboards, reporting, scrum boards, timers and timesheets. Zo...Read more about Zoho Sprints
BugReplay
BugReplay
BugReplay saves you time by creating the perfect bug report: a recording of your screen synchronized with all the diagnostic data that engineers need to diagnose and fix issues fast. Our innovative bug reporting and productivity t...Read more about BugReplay
Volley
Volley
Volley is a cloud-based solution that helps businesses utilize built-in collaboration tools to review, streamline and improve design QA processes for websites. Using the administrative dashboard, professionals can view all ongoing...Read more about Volley
Airbrake
Airbrake
Airbrake is a cloud-based error and bug reporting solution that caters to development teams in small and midsize organizations. The features of this solution include backlog management, filtering, ticket management, issue tracking...Read more about Airbrake
Raygun
Raygun
Raygun is a cloud-based networking monitoring and bug tracking application. It is suitable for large and midsize organizations across a variety of industries and offers crash reporting, user monitoring, user tracking, deployment t...Read more about Raygun
LambdaTest
LambdaTest
LambdaTest is a cloud-based testing solution that helps development teams in organizations to manage their software testing and patch release processes. Key features include live browser testing, resolution display testing and mul...Read more about LambdaTest
Instabug
Instabug
Instabug is a hybrid in-app feedback and bug tracking solution that provides businesses functionalities for beta testing, user engagement and crash reporting. Users are provided with customizable software developer kits (SDKs...Read more about Instabug
Jira
Jira
FrontRunners 2022
Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow. Jira enables users to create project r...Read more about Jira
ReQtest
ReQtest
ReQtest is a cloud-based bug tracking solution that helps testers and developers to manage test cases and get real-time updates on various routines in the testing process. Key features include visual bug reporting, requirement man...Read more about ReQtest
Wrike
Wrike
FrontRunners 2022
Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view f...Read more about Wrike
Issuetrak
Issuetrak
Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more. Issuetrak can be dep...Read more about Issuetrak
BugHerd
BugHerd
FrontRunners 2022
BugHerd is a cloud-based issue tracking and project management software solution for web developers and designers. The solution helps convert client feedback into tasks, which include all the needed changes and screenshots. With...Read more about BugHerd
W3Dart
W3Dart
W3Dart is a visual bug reporting and feedback management tool for web designers, web developers, SaaS businesses and startups. It works similar to a sticky note on websites, which will only be visible to logged-in users. With...Read more about W3Dart
zipBoard
zipBoard
zipBoard is an innovative review and approval solution that provides project efficiency and collaboration for design, eLearning, web developers, marketing, and construction professionals worldwide. Since 2015, zipBoard has made th...Read more about zipBoard
MantisBT
MantisBT
MantisBT is a cloud-based issue management and bug tracking solution designed for software development organizations. The solution helps team members to collaborate on projects and share software development progress with internal...Read more about MantisBT
Popular Bug Tracking Comparisons
Buyers Guide
Last Updated: July 06, 2022Bug tracking software allows teams to track and resolve bugs that arise during a project. These systems help centralize and standardize issue management processes. They are most often used for software and web development projects.
This guide will help you understand the role of bug tracking tools within the larger project management market, so you can make a more informed purchase. We'll cover:
What Is Bug Tracking Software?
Common Features of Bug Tracking Software
The Vendor Landscape
Benefits of Bug Tracking Software
Key Considerations for Bug Tracking Software Buyers
What Is Bug Tracking Software?
Similar in function to task tracking solutions, bug trackers are specifically designed to separate bugs from regular project tasks and prioritize them appropriately. Capabilities vary, but these systems typically follow these steps:
Bug Tracking Process
Submit: Work order is created by a project team member, or through an IT ticketing system or emailed service request from a customer or end user.
Process: Bug is assigned to a team member, prioritized by importance and labeled according to status, e.g., ''new'' or ''reopened.'' The system classifies the bug, e.g., ''security'' or ''user interface.''
Track: Employee tries to resolve the problem and provides frequent status updates, e.g., ''blocked,'' ''testing'' or ''reviewing.''
Report: Bug tracking systems can offer valuable information about issues, how quickly they're resolved and more. These insights help in planning future projects.
Common Features of Bug Tracking Software
Common capabilities of bug tracking systems include:
| Custom fields | Ability to customize fields, views and workflows to your team and business needs.E.g., add a corresponding customer ID number to bugs submitted by customers. |
| Time tracking | Tracks time to resolution: how long the bug has been open, if it's past due, percent complete, etc. |
| Collaboration tools | Upload files to tickets, post comments and receive email or in-app notifications. Some platforms include interactive discussion forums with similar collaborative capabilities. |
| Dashboard | View individual or team dashboards to monitor status and progress of open bugs. Some platforms include an activity stream or notification center on the dashboard. |
| Reporting and analytics | Track progress of open bugs and milestones reached. Visualize and document trends regarding the quantity, severity and category of bugs, team productivity and more. |
| Knowledge base | Centralized repository of solved and unsolved bugs with notes about resolutions etc. that teams can refer to, learn from and add to. |
| Integration with code repositories | Connect code repositories (e.g, Git or SVN) to bug tracking software so source code updates from the repository are automatically reflected in the bug tracker. |
The Vendor Landscape
Bug tracking software is available in both on-premise or cloud-based solutions. Typically, bug tracking can be purchased in one of the following ways:
Offered in suite,as one application included as part of a comprehensive project management (PM) system. Purchasing a PM platform that includes issue management helps ensure that bug tracking is fully integrated with other key project management processes, such as scheduling resources and project tracking. This integrated environment allows data to transfer seamlessly between applications, increasing visibility and keeping everyone on the same page. Some examples are:
Best-of-breed, or stand-alone. A business may choose to purchase bug tracking best-of-breed for several reasons. For example, their current PM platform may not offer bug tracking—or, perhaps it does, but doesn’t have all the features their team needs. Businesses purchasing best-of-breed solutions should first ensure the bug tracker integrates with the other software systems their team uses: Namely, their PM platform, but also their code repository or communication tools, such as Slack. Examples of this include:
Additionally, because bug tracking tools are critical for software development teams—who typically use agile project management methods—it is commonly included with Scrum and Kanban project management solutions. For example:
Benefits of Bug Tracking Software
Bug tracking software provides teams with several benefits, such as:
Improved organization: Work order requests and resolution strategies are centralized and automated, adding structure to team workflows and standardizing bug management strategies.
Increased productivity: Assignments and progress toward resolution are displayed on dashboards, making it obvious if someone falls behind or if bottlenecks occur. Users know what bugs they are responsible for, and the priority and due date. This helps increase project efficiency and improve performance.
Useful insights: Reports and analytics help create permanent project and issue management records that can influence future business decisions.
Key Considerations for Bug Tracking Software Buyers
Here are the top things to keep in mind when choosing a bug tracking solution:
- Powerful yet simple workflow. Workflow management is an important functionality of bug tracking software. An effective system will help you catch issues early and offer resolutions faster. To gauge the efficiency of the workflow, check how it helps you do the following tasks:
- Capture and report. The system should allow you to raise tickets, ask questions, discuss issues and share ideas on a centralized platform.
- Prioritize and assign. There could be a number of issues at one time. The solution you choose should help you create priority lists and assign the most important tasks first.
- Resolve and review. Workflows should be designed to help you push issues toward resolution. Additionally, an effective review system should be in place, which allows you to catch any bugs that may have slipped through the cracks.
- Ease-of-use. An efficient bug tracking solution is one that can be used with little to no special training. A simple dashboard with a drag-and-drop workflow helps employees—even those without any technical knowledge—create tickets and track their status. On the other hand, a cumbersome solution with functionalities that demand technical expertise of its users can be a tremendous strain on your company’s time.
- Open source or paid software. There are many free, open source software solutions available, but they come with certain limitations. For instance, you must host the software on internal servers and manage its maintenance. This is not much of an issue for small businesses, but as your business grows, you need a solution that automates the tracking of thousands of tickets. At that level, you need a flexible solution that can be customized to your needs and offers back-end support.