BPM Software

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Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment. Confluence’s editor feature a...Read more about Confluence


enVisual360 is a wealth management/CRM software solution that helps small to large enterprises monitor client and entity information. enVisual can be implemented as a cloud application or on-premise application. enVisual includes...Read more about enVisual360

4.80 (5 reviews)


monday.com is an award-winning work and project management platform that helps teams of all sizes plan, prioritize, manage, and execute their work more effectively. The platform offers solutions for a wide range of use-cases such...Read more about monday.com


Miro is a cloud-based collaboration tool for small to midsize businesses. The solution features a digital whiteboard that can be used for research, ideation, building customer journeys and user story maps, wireframing and a range ...Read more about Miro


ClickUp is a cloud-based collaboration and project management tool suitable for businesses of all sizes and industries. Features include communication and collaboration tools, task assignments and statuses, alerts and a task toolb...Read more about ClickUp


Kissflow is a cloud-based forms automation solution offered by OrangeScape Technologies that automate business processes and tracks performance. It is suitable for business of all sizes and industries. Kissflow helps initiate...Read more about Kissflow

3.84 (32 reviews)


FrontRunners 2022

Intellect provides a flexible enterprise Quality Management Software (eQMS) solution and platform designed to meet any FDA and ISO compliance requirements, as well as digital transformation goals. Built on the Intellect Compliance...Read more about Intellect

4.53 (60 reviews)


Xyicon is a cloud-based facility management platform that helps small to large enterprises monitor employee occupancy across corporate workspaces. It enables users to maintain employee logs with details including room number, staf...Read more about Xyicon

4.33 (6 reviews)


Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view f...Read more about Wrike


MaintainX is a web-based CMMS tool that can be used on mobile devices. It aims to improve workflow completion and strengthen team communication. It can be used by operational teams in small to large businesses. This solution allow...Read more about MaintainX


FrontRunners 2022

Asana helps teams orchestrate their work at scale—from daily tasks to strategic initiatives. With Asana, teams are more confident, move faster, and accomplish more with less—no matter where they are located or how many different d...Read more about Asana


ARIS is a robotic process management software designed to help organizations visualize, analyze and optimize business processes. The platform offers AI-enabled tools, allowing managers to detect anomalies in process execution, mea...Read more about ARIS

4.77 (13 reviews)


zenphi is a no code workflow automation for Google Workspace. Built on Google for Google, zenphi brings a secure, enterprise grade automation platform with an integrated and easy to use experience to all Google Workspace users. Au...Read more about zenphi

5.00 (11 reviews)

Digital Business Transformation Suite

Enterprise Process Center, by Interfacing Technologies, is a business process management (BPM) suite that provides businesses several digitization and management programs within a single platform. The solution can be deployed eith...Read more about Digital Business Transformation Suite

4.79 (19 reviews)

Datapolis Process System

Datapolis Process System is a user-friendly app that equips even non-technical users with a tool to map & manage complex process. Clear diagram reflecting logic of a process. Graphic designer enables to easily define business logi...Read more about Datapolis Process System

4.50 (24 reviews)


CANEA Workflow allows businesses to automate and increase the speed of the administrative process. The powerful design tool makes it very easy to define, improve and deploy workflows, business logic and forms whenever needed. The ...Read more about CANEA ONE

4.00 (2 reviews)

Engage Process

Save time, cut costs and drive change in your organization. Our intuitive, easy-to-use process management platform will get your teams truly involved in exploring and improving your processes, with more time to focus on the bigger...Read more about Engage Process

4.45 (38 reviews)

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Bizagi offers a business process management (BPM) suite for enterprises. Key features include automation, modeling and execution of business operations. It has been recognized as a Challenger in Gartner’s Magic Quadrant report for...Read more about Bizagi

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Process Street

FrontRunners 2022

Process Street is a modern process management platform for teams. We help teams share their core processes, then transform them into powerful no-code workflows. Start with employee onboarding to set up new hires for success, then...Read more about Process Street

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Orgzit is a cloud-based business process management (BPM) platform that helps users organize information and keep track of tasks and assignments. Orgzit offers several pre-configured deployment types based on business needs, ...Read more about Orgzit

4.16 (25 reviews)

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Buyers Guide

Last Updated: September 29, 2021

Business process management: At first glance, this term seems to be a simple description of what bosses, managers and department heads do; they manage the processes of business. The term’s unstated implication is that processes are managed with the aim of increasing efficiency, profitability and/or competitiveness.

But business process management (BPM) is actually a technical term. It still carries some of the same implications noted above—the aim of BPM is to increase a company’s efficiency, profitability and/or competitiveness—but, as a technical term, it focuses specifically on the digitization of business processes. Software and application development play a central role.

(If you're looking for more generic software to simply manage a business, without the technical implications of BPM, that would just be business management software—not at all confusing, right? Don't worry, we'll clear things up.)

What Is BPM?
The 3 Types of BPM Software
Trends in, Direction of BPM Software Market

What Is BPM?

BPM is defined by Gartner as “a discipline that uses various methods to discover, model, analyze, measure, improve and optimize business processes. A business process coordinates the behavior of people, systems, information and things to produce business outcomes in support of a business strategy. Processes can be structured and repeatable or unstructured and variable. Though not required, technologies are often used with BPM. BPM is key to align IT/OT [information/operational technologies] investments to business strategy.”

With the definition out of the way, let’s see what BPM looks like in practice. Compare the following two scenarios to understand what distinguishes BPM from the ordinary and expected activities of running a business.

Two-Year Growth Comparison, With and Without BPM
  Over two-year period Result
Business A (Without BPM)
  • Grew from 50 to 150 employees
  • Changed offices twice, but changed none of its IT organizational structure
  • With each new hire, added one more workstation and purchased one or more additional software licenses
  • Underlying work performed by employees didn’t change
  • Company headcount grew by 200 percent
  • Did not actively seek ways to optimize business processes
  • Growth resulted in few economies of scale
  • Lost market share to competitors with more efficient business processes
Business B (With BPM)
  • Grew from 50 to 60 employees
  • Evaluated new IT in terms of business strategy and departmental goals
  • Switched from Gmail for support requests to an all-in-one customer service platform
  • Tied new service platform into R&D’s bug reporting system
  • Leveraged IT improvements to streamline employee workflows
  • Company headcount grew by 20 percent
  • Used IT purchases to streamline business processes
  • Productivity (profit/employee) grew 200 percent
  • Captured one-third of Business A’s market share

The 3 Types of BPM Software

As you might expect, BPM takes different forms and is shaped by a business’s size, segment and strategy. As a result, software used for BPM is available in many different forms.

You can focus your approach to the BPM software market by looking at it in terms of three general categories outlined by Gartner in a report by analysts Michele Cantara and Rob Dunie: “Select the Right Type of BPM Platform to Achieve Your Application Development, Business Transformation or Digital Business Goals” (content available to Gartner clients).

Gartner’s Three Types of BPM Platform
types of BPM platform
  1. Basic BPM Platforms: As the name implies, these are the most elementary platforms for BPM. They contain tools designed to ensure that new IT applications will lead to the desired business outcomes. These can include basic, user-friendly interfaces—for example, to help test and model workflows—as well as tools supporting the development of applications which increase efficiency.
    • Basic BPM platforms are often chosen by smaller organizations, and many are intended to be used by staff outside the IT department.
  2. BPM Suites (BPMS): BPMSs have a wider scope and include tools used by both IT and non-IT staff. (At this level, BPM initiatives typically require coordination between IT and other business units and departments.) They’re useful for organizations seeking continuous (as opposed to one-off) process refinement and improvement and include options to increase process agility and flexibility.
    • BPM suites are best for organizations that, in order to achieve their BPM goals, need deeper integration with their existing IT architecture.
  3. Intelligent BPM Suites (iBPMS): This category is the most advanced, adding advanced analytics, operational intelligence and rapid application development tools to the BPM and BPMS mix of tools. iBPMSs can increase the speed with which a company goes from insight to action, often with the creation of automated self-adapting, goal-directed processes.
    • iBPMSs are used by organizations that need to incorporate complex, real-time operational intelligence, both internal and external (from partners or customers), in order to effect significant process improvements.

Trends in, Direction of BPM Software Market

If we knew specifically which processes businesses would be managing tomorrow, we’d have retired yesterday… and we wouldn’t have written this Buyer’s Guide today. We can’t predict the future, but we have been observing BPM long enough to understand that these general trends in BPM technology and strategy are likely to continue.

  • Some businesses will fail with one or more aspect of their digital transformation strategies, not because the strategy or IT selection was misguided, but because BPM was not included in the planning. It takes a concerted effort between IT and departmental stakeholders to ensure that the dividends of digital transformation projects are distributed in the form of improved business processes.
  • Creation and exploration of deliberately unstable processes will increase, as companies strive to adapt their workflows and processes to changing customer needs and to a greater variety of more granular customer interaction scenarios.
  • Companies with strict organizational structures will have more difficulty realizing BPM gains and improvements, while more agile companies and those more comfortable with iterative process improvement will get the best return on investment from their BPM improvement initiatives.