Patient Portal Software
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LeadSquared is a cloud-based marketing automation and customer relationship management (CRM) solution for businesses of all sizes. It serves clients in industries such as finance, e-commerce, education, health and wellness, market...Read more about LeadSquared
FaceUp is a comprehensive whistleblowing platform, ethics hotline and HR tool. It is a secure, intuitive and easy to use solution, which allows employees and pupils to report instances of wrongdoing. Anybody can anonymously send r...Read more about FaceUp
Cerner PowerChart Ambulatory EHR
Cerner PowerChart Ambulatory EHR
Cerner's PowerChart Ambulatory EHR is a hybrid EHR solution that caters to clinicians in hospitals and ambulatory facilities. PowerChart is designed to help with multi-entity electronic medical record creation. This solution can b...Read more about Cerner PowerChart Ambulatory EHR
CareCloud Inc. offers an integrated electronic health recording (EHR) solution–Charts–that provides collective benefits of EMR, practice management and medical billing services. Charts helps physicians to streamline clinical opera...Read more about CareCloud
Nextech EMR & PM
Nextech EMR & PM
For more than 20 years, Nextech has provided a full-featured EMR and Practice Management solution within a single database. This system is a fit for dermatologists, plastic surgeons, ophthalmologists, and physicians, and is used b...Read more about Nextech EMR & PM
Office Practicum by Connexin Software was built by physicians to provide an integrated electronic health record (EHR) and practice management solution. The system offers appointment scheduling, clinical documentation management, c...Read more about Office Practicum
Nexus is an ONC 2015 Edition certified cloud-based ambulatory EHR and PM platform. It is designed for small to midsize practices and a variety of specialties including orthopedics, neurology, podiatry, cardiology, general surgery,...Read more about Nexus
Elation Health is a cloud-based clinically focused electronic health record solution for physicians looking for an ONC-ATCB certified EMR along with patient scheduling, a patient portal, e-prescribing and e-faxing. The solution ca...Read more about Elation Health
HIPAA-Compliant & ONC-Certified Cloud-Based Electronic Health Records & Practice Management. Solo-practitioners or groups of all sizes can grow and manage their practice for an affordable price. Get telehealth, claims, and eligib...Read more about CarePaths EHR
ModuleMD is a leading physician-designed SaaS solution for Allergy and Pulmonary specialists. For over two decades, practices across the nation have trusted us to improve clinical performance and increase their efficiency and ROI ...Read more about Module MD
VEPRO Health Portal
VEPRO Health Portal
VEPRO Health Portal is a DICOM compliant cloud-based medical information publishing solution that is suitable for practices of all sizes. It enables the sharing and publication of health care reports both in-house and across organ...Read more about VEPRO Health Portal
Bridge Patient Portal
Bridge Patient Portal
Bridge is an enterprise patient portal and patient engagement solution for health care organizations and their patients. It is suitable for organizations seeking to replace their existing EHR system's patient portal, connect dispa...Read more about Bridge Patient Portal
Allscripts TouchWorks® EHR is a leading EHR platform for large, multi-specialty practices, management services organization (MSO) platforms, and academic and independent delivery networks (IDNs). With its open architecture and con...Read more about TouchWorks EHR
TheraNest is an HIPAA compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and soci...Read more about TheraNest
vcita is a cloud-based, all-in-one business management solution designed especially for service-based micro and small businesses. Entrepreneurs and small business owners from different industries use vcita to manage their time, mo...Read more about vcita
RXNT’s cloud-based, ONC-certified medical software—Billing, Practice Management, EHR, and more—improves clinical outcomes & revenue cycle management. Simple, transparent pricing includes free setup and training, free data transfer...Read more about RXNT
CGM APRIMA, previously known as Aprima EHR, is a market leading, award-winning EHR loved by physicians and office staff. CGM APRIMA is designed to take advantage of multiple hardware forms including the CGM APRIMA mobile app whic...Read more about CGM APRIMA
Ambra Health is a cloud-based medical imaging platform for medical practices of all sizes including hospitals, medical groups, radiology practices and contract research organizations. It offers a cloud-based PACS and VNA enabling ...Read more about Ambra Health
HENO is an integrated, cloud-based solution suitable for physical therapy/rehab and speech therapy practices of all sizes. Key features of the system include electronic medical records, medical billing software, and patient schedu...Read more about HENO
Launch your Telemedicine program today with MendFree. Mend is a cloud-based healthcare communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data. Users and prov...Read more about Mend
Popular Patient Portal Software Comparisons
Buyers GuideLast Updated: November 22, 2022
What is patient portal software?
Patient portal software is a versatile solution that provides users with a secure access to medical records and services. It boosts patient engagement by facilitating tasks such as scheduling appointments, requesting prescription refills, and making online bill payments.
Here's what we'll cover:
- Why is patient portal software important?
- Common functionality of patient portal software
- Deployment strategies and pricing
- Market trends to understand
Why is patient portal software important?
Your practice should consider buying patient portal software for a number of reasons—but perhaps the most compelling one involves the Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009. HITECH offers federal stimulus money to practices that invest in health IT to achieve various “meaningful use” requirements.
These requirements have been introduced in stages; the final one, stage three, has a measure calling for the “coordination of care through patient engagement.” This means providers must use technology to give patients access to health information for viewing, downloading and/or transmitting to a third party. As we’ll explain later in this guide, patient portal software can handle all these tasks, and more.
Another reason to implement patient portal software: It’s in demand among providers, so patients will come to expect it at your practice. In fact, a recent survey presented by the Digital Health Coalition found that 52 percent of prescribers (M.D.s, N.P.s, and P.A.s) offer a patient portal, while another 17 percent plan to offer one in the next 12 months.
As other studies show, patients are enthusiastic about this technology, too. Research published in the Journal of the American College of Surgeons finds that a patient portal is a preferred follow-up channel for surgery patients: In fact, 76 percent say online-only follow-up care would be sufficient, rather than in-person visits.
A different study in the Journal of Medical Internet Research concludes that patients with portal access to notes from their primary care doctor are more likely to stick to their prescribed medication regime. Clearly, patient portals should be a top priority in any health IT investment plan.
Common functionality of patient portal software
|Medical records access||The ability for patients to access personal medical records is key. These records include lab results, diagnoses, medications, allergies, clinical summaries and more. To encourage patients to use the software, some practices are instituting online-only lab results delivery.|
|Digital paperwork||Instead of filling out new patient registration forms at the office, users can fill out that paperwork online. Since the data is already digitized, office staff save time scanning documents. In addition to intake forms, portals can provide satisfaction surveys and general health assessments for patients to complete before or after a visit.|
|Appointment setting||Typically, provider schedules are shown on a calendar in the portal, and patients can select the best time slot. Depending on your system, you can enable either appointment requests or live appointment scheduling. With the former, patients request a particular slot, an office staff member confirms the appointment and the patient is notified afterward. A system with live appointment scheduling automatically updates your practice management schedule as patients pick time slots, requiring no further staff involvement.|
|Prescription refills||Automate prescription renewal requests by letting patients ask for refills through the portal. Most systems have a dedicated module where patients can enter their information (e.g., medication, pharmacy of choice) and then submit the prescription request. The provider’s staff is notified, and can verify, approve and/or respond to the request through the portal.|
|Online bill pay||Electronic billing statements take the collections process online. Patients can make secure payments through the patient portal using a credit card number. The system will automatically process those payments once they’re submitted.|
|Secure messaging||Exchange messages with patients through the portal instead of over the phone. Most systems provide a secure electronic messaging platform that emails patients when their care team sends a new message. Providers can respond to messages that patients send through the portal, too.|
Deployment strategies and pricing
Patient portal vendors often package the software as part of an integrated EHR suite that includes other applications; however, the patient portal functionality can also be purchased as a stand-alone or “best-of-breed” program. If you go with a stand-alone system, it’s important for you to make sure it can integrate with the EHR you’re already using.
Some stand-alone patient portal vendors already have partnerships with EHR vendors, and offer complementary integration between the two—but that’s not always the case. Experts warn integrating a third-party patient portal with your EHR may cost you more time and money than you budgeted. If you plan to do this, be sure to get an interface cost estimate from any vendors you evaluate.
With an EHR suite, users typically don’t pay extra for patient portal functionality. However, stand-alone systems have different pricing models in place, depending on whether a practice wants to pay per patient or per provider.
For example, buyers might pay a low monthly fee depending on how many patients actually use the portal during a set time period. In this model, the fee would be paid for each patient user.
Alternatively, a higher monthly pricing fee could be applied if the practice would rather pay based on the number of registered providers managing the patient portal. A “provider” is anyone providing care to patients (not counting administrative staff). Here, the fee would be paid for each provider user.
The two examples above are for a cloud-based deployment model, in which the system is hosted on external servers and accessed remotely through the Web. On-premise deployments, in which the software is hosted on the provider's own server, are also available from some patient portal vendors, coming with a one-time perpetual license fee that is significantly higher than cloud-based fees.
Market trends to understand
The following trends are common in the patient portal software market:
- Customizations: While fees may apply for customizing your portal, you may find this is worth the extra expense, depending on your practice’s needs. Some examples of customizations include changes to registration form templates and custom home page designs.
- HIPAA compliance: The Health Insurance Portability and Accountability Act (HIPAA) includes a series of mandates to protect the privacy and security of electronic patient records. Most patient portal vendors will advertise that their products are HIPAA-compliant and have security standards, such as data encryption technology, for their systems.