Wix
Hotel Reservation Software
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GloriaFood
GloriaFood
GloriaFood is an online ordering and food delivery platform that helps restaurant owners manage orders and streamline point-of-sale operations. It comes with an administration panel, which enables professionals to select multiple ...Read more about GloriaFood
Wix
Wix
Wix is a cloud-based landing page solution that helps users create and manage websites. The solution provides multiple templates with video backgrounds, fonts and animation. It allows users to customize the website with their own ...Read more about Wix
TicketingHub
TicketingHub
TicketingHub is an online ticketing platform designed to help can entertainment, travel and tourism and transport businesses manage any type of venue from a small comedy show to the London Eye. The platform enables organization...Read more about TicketingHub
miniCal
miniCal
miniCal is an open-source property management system, which helps businesses in the hostel, hotel, apartment, vacation rental, car rental, and office space sectors manage and get an overview of their properties. Key features inclu...Read more about miniCal
SimplyBook.me
SimplyBook.me
SimplyBook.me is one of the world´s leading appointment scheduling solutions with tens of thousands of paying customers around the globe. SimplyBook.me offers a booking solution for smaller service based businesses as well as ente...Read more about SimplyBook.me
Acuity Scheduling
Acuity Scheduling
Squarespace Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individu...Read more about Acuity Scheduling
Rezdy
Rezdy
Rezdy is a cloud-based B2B solution that helps tour operators sell their products on websites and multiple distribution networks. The solution’s open platform helps users integrate internal systems and web applications with the of...Read more about Rezdy
Mindbody
Mindbody
Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and ma...Read more about Mindbody
Ovatu
Ovatu
*60 DAY FREE TRIAL* Ovatu is a world-class salon booking software provider with full point of sale, reminders, online booking options, marketing tools, and more. Ovatu customises the entire booking experience to your brand and hel...Read more about Ovatu
BookSteam
BookSteam
BookSteam is an online appointment scheduling solution. It offers business and customer-facing functionality so that customers/clients can schedule appointments online, while businesses can manage these appointments on the backend...Read more about BookSteam
CS-Cart Multi-Vendor Booking
CS-Cart Multi-Vendor Booking
CS-Cart Multi-Vendor Booking is a low-code platform for building a reservations marketplace like Airbnb. You don't need to program anything—Multi-Vendor Booking is complete software for launching a booking website: it has all the ...Read more about CS-Cart Multi-Vendor Booking
stays
stays
stays is a cloud-based platform that allows businesses to manage accounting, payroll and invoicing processes. It offers a customer relationship management system for tracking leads and managing contacts. Stays connects with vario...Read more about stays
GuestPoint
GuestPoint
GuestPoint is an accommodation management platform that enables users to manage properties and bookings, from initial reservation to check-out. GuestPoint is suitable for hotels, motels, bed and breakfasts, guest houses and other ...Read more about GuestPoint
Amadeus Hotels
Amadeus Hotels
Amadeus LinkHotel CRS is a central reservation system (CRS) that connects your hospitality organization’s information, such as rates and inventory, to the Global Distribution System to ensure travelers receive your most accurate a...Read more about Amadeus Hotels
Newhotel Cloud Suite
Newhotel Cloud Suite
Cloud PMS by Newhotel Software is a cloud-based hotel property management solution that is accessible through Internet-enabled devices. Its interactive graphical plan view helps hoteliers manage individual and group bookings. From...Read more about Newhotel Cloud Suite
HiRUM Software Solutions
HiRUM Software Solutions
HiRUM PMS is a hybrid property management solution that caters to hospitality businesses of all sizes to manage reservations, guest information, distribution channels and online bookings. The solution can either be deployed on-pre...Read more about HiRUM Software Solutions
KWHotel
KWHotel
KWHotel is a hotel management software designed for small and medium accommodation facilities. Available in three different versions - free, standard and Pro, the software contains a variety of features including reservation, gues...Read more about KWHotel
GENKAN
GENKAN
GENKAN is a cloud-based hotel and property management solution for small, midsize and large businesses. It caters to hotels, holiday rentals, short-term rentals and real estate. Primary features include an online booking engine, c...Read more about GENKAN
Vendor Remote
Vendor Remote
Vendor Remote from Rezserve Technologies is a cloud-based hospitality management solution designed to help hospitality businesses of all size and types which includes hotels, inns, motels and resorts to manage online bookings, res...Read more about Vendor Remote
MyPMS
MyPMS
MyPMS from BookingCenter is a cloud-based property management system designed for hospitality companies, such as hotels, motels, inns, lodges, casinos, resorts and bed and breakfasts. The system includes functionality to handle th...Read more about MyPMS
Popular Hotel Reservation Software Comparisons
Buyers Guide
Last Updated: November 23, 2022Here's what we'll cover in this guide:
What is hotel reservation software?
Common Features of Hotel Reservation Software
Key Considerations
Market Trends to Understand
What is hotel reservation software?
Hotel reservation software is an application that helps hotels, resorts, home-stays or lodges accept bookings from customers and collect payments online. The tool allows customers to choose the date and length of their stay as well as the type of room that they want. Customers can also pay the rent amount upfront through credit card or net banking options. Hotel reservation software can be integrated with your hotel website and with other third-party booking websites to help you seamlessly manage bookings and room availability.
Common Features of Hotel Reservation Software
Hotel reservation systems perform several functions related to online reservations, including managing rates and inventory and storing customer profile information. These systems also interface with various sales channels to ensure your hotel’s inventory and information is available to guests no matter where they reserve a room. These channels include:
- The Global Distribution System (GDS; defined below)
- Online travel agencies
- Booking engine software and reservation call centers
Finally, most reservation systems can interface with a property management system, which is used to manage other areas of a hotel’s daily operations.
Here’s a list of the most common capabilities of hotel reservation software:
| Feature | Description |
| Reservation tracking | Enter and track reservations in a “tape chart”: a color-coded grid of reservations hoteliers can modify to reflect changes in availability. Some systems, like more robust travel agency software, include the ability to track where reservations originate (e.g., from the hotel website or an online travel agency). |
| Rate management | Adjust rates and determine which rates are available to certain guests during certain times of the year or during promotions. |
| Customer data profiling | Manage phone numbers, payment information, membership status, statistics on past stays and other information about guests. |
| Internet booking engine | Many hotel reservation systems can enable online booking from your hotel’s website, turning your site into a veritable booking engine—an essential function today. |
| Global Distribution System integration | A GDS is a network that stores the rate and inventory information of hotels connected to it by a central reservation system. Online travel agencies also access the GDS, and use the information to ensure consistency for customers when booking online. Connecting a hotel to these networks with hotel reservation software allows guests to book rooms on systems other than the hotel’s system. Though the technology is aging, four major GDSs exist today (Worldspan, Amadeus, Galileo and Sabre) that are still used by most hotels. |
Key Considerations
If you are in the market for hotel reservation software, here are a few factors to consider during your search:
Choose a system that fits the size of your hotel. Hotel reservation systems can vary in the number of rooms, number of properties and room types they support. Select a system that accommodates your hotel’s needs: choosing one that is designed for larger hotels when your business is a small bed and breakfast, for example, could make the reservation process more complicated than necessary. Large resorts, on the other hand, may require dedicated resort tools to meet their needs.
Consider GDS integration. Hotels should still consider GDS integration when choosing a hotel reservation system to ensure that rooms and rates appear correctly on the several thousands of sales channels GDSs link to.
Evaluate usability. Choose a system with an interface that is easy for you to decipher and that gives your hotel the most exposure to sales channels. More importantly, since the systems allow for online bookings, you should pick one with an easy-to-use customer interface. A simple, intuitive interface can mean the difference between a completed guest transaction and a failed conversion.
Market Trends to Understand
The biggest challenge for the hotel industry today is wrestling revenue back from online travel agencies, which have attracted travelers with reduced rates from hotels. Keep these trends in mind when comparing hotel reservation systems:
Online travel agencies. With the advent of the Internet, traditional travel agencies were undercut by airlines and hotels that could now offer direct sales to customers through their websites—avoiding the fees required to be listed with an agency.
Online travel agencies (OTAs) developed their own Internet presence by connecting to the GDS. These websites, such as Expedia, Priceline and Orbitz, focused their services on sorting and and comparing hotel rates and inventory to make planning easier for travelers.
OTAs charge hotels 10 to 25 percent in commission fees for being listed—but neglecting the millions of dollars generated through those websites is not an option for the vast majority of hotel managers. By using an appropriate hotel reservation system and increasing your online marketing strategy, you can drive more bookings directly from your website.
Metasearch engines. Other websites, such as Kayak and HotelsCombined.com, scour through the OTAs’ independent search engines to bring users a live inventory of hotel rooms across multiple OTAs. They allow users to sort these results by price, rating and other filters. These sites redirect travellers to the hotel website or OTA for the final purchase, and generate revenue through advertising and listing fees.