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IT Asset Management Software
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Freshservice
Freshservice
FrontRunners 2022
Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge...Read more about Freshservice
Total Network Inventory
Total Network Inventory
Total Network Inventory is an on-premise software inventory and PC audit management solution designed for businesses of all sizes. It allows users to scan devices present on a network and provides a report detailing active operati...Read more about Total Network Inventory
iServer Suite
iServer Suite
The iServer Business and IT Transformation Suite is a globally recognized, market leading software platform for organizations to manage, govern and visualize their business and IT transformation. Ideal for IT leaders and Enterpris...Read more about iServer Suite
Xyicon
Xyicon
Xyicon is a cloud-based facility management platform that helps small to large enterprises monitor employee occupancy across corporate workspaces. It enables users to maintain employee logs with details including room number, staf...Read more about Xyicon
SysTrack
SysTrack
SysTrack is an on-premise and cloud-based solution that helps businesses collect data from various endpoint environments to streamline operational processes across the organization. IT professionals can monitor end-user data segme...Read more about SysTrack
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure librar...Read more about ManageEngine ServiceDesk Plus
SolarWinds Service Desk
SolarWinds Service Desk
FrontRunners 2022
SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses...Read more about SolarWinds Service Desk
VIZOR License Manager
VIZOR License Manager
Vizor from Vector Networks is a cloud-based modular IT management platform that helps businesses to manage their IT and software related assets and services. Additionally, it also helps businesses to manage the licenses and incide...Read more about VIZOR License Manager
VIZOR IT Asset Management
VIZOR IT Asset Management
VIZOR ServiceDesk from Vector Networks is a cloud-based modular IT management platform that helps businesses to manage their IT and software related assets and services. Additionally, it also helps businesses to manage the license...Read more about VIZOR IT Asset Management
Remedyforce
Remedyforce
Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can man...Read more about Remedyforce
ChangeGear
ChangeGear
ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning AI & Machine Learning...Read more about ChangeGear
ServiceNow
ServiceNow
FrontRunners 2022
ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial se...Read more about ServiceNow
Web Help Desk
Web Help Desk
SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for service management from request to resolution. Web Help Desk assists businesses in the following key areas of suppor...Read more about Web Help Desk
Web Tracks
Web Tracks
Web Tracks is a cloud-based help desk and IT management solution suitable for small and midsize IT departments looking for a way to track IT assets and manage help desk requests. Web Tracks offers a help desk module that allows us...Read more about Web Tracks
Richdesk
Richdesk
Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and configuration details using standardized CMDB (configuration management database) organization methodology. The ...Read more about Richdesk
Cayzu
Cayzu
Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite. The so...Read more about Cayzu
Vivantio
Vivantio
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a ...Read more about Vivantio
Mojo Helpdesk
Mojo Helpdesk
Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT, facility maintenance, customer service, and operations domains to handle internal support issues and customer s...Read more about Mojo Helpdesk
BOSSDesk
BOSSDesk
FrontRunners 2022
BOSSDesk ITSM Help Desk on the Cloud and On Premise Turning ticket management into an exceptional customer experience! With rapidly increasing service requests, is your company maximizing its investment in your service management...Read more about BOSSDesk
SapphireIMS
SapphireIMS
SapphireIMS is a cloud-based and on-premise IT service management software. It helps businesses of all sizes across various industry verticals automate their IT service management. Primary features include incident management, cha...Read more about SapphireIMS
Popular IT Asset Management Software Comparisons
Buyers Guide
Last Updated: November 17, 2022IT asset management software reduces the cost and complexity of managing IT tasks by providing a single repository for all information relating to hard and soft technologies, plus other inventory that falls under the purview of the IT department. There are hundreds of such products out there, from basic free programs to advanced solutions that fully integrate with help desk software and other essential functions. To help you navigate this market, we’ve created this buyer’s guide. Use this and the IT asset management software reviews tab to make your selection.
Here’s what we’ll cover:
- What Is IT Asset Management Software?
- Common Features of IT Asset Management Software
- What Type of Buyer Are You?
- Market Trends to Understand
What Is IT Asset Management Software?
This describes a special breed of inventory monitoring software designed specifically to address the unique needs of an IT manager. This means tracking anywhere from one to millions of individual pieces of hard and/or soft technology assets and integrating with servers, networks and service desk as necessary to help troubleshoot problems quickly and efficiently.
Most systems are designed for inventory oversight, including tracking a company’s entire technology services and networking inventory. More advanced systems will automate that and other processes, allow for tighter asset control and management of information needed for service desk resolution and reporting, as well as integrating with other company IT needs (e.g., client management).
Common Features of IT Asset Management Software
Depending on the specific product selected, an IT asset management solution could provide some of the following features:
| Inventory management | This is the core application of IT asset management software. It’s the centralized database that lets management see at a glance all important data on IT assets, like where they fall on the replacement cycle. |
| Device discovery | This application saves time and effort by scanning a company’s networks for connected devices. After discovery, the devices can be automatically entered into the computer inventory management application. |
| License management | This application helps companies maximize the efficient use of the software for which they’ve purchased licenses. (Software licenses often have stipulations about the number of permitted installations or concurrent users.) |
| Support ticketing | Open and close requests for IT support, tracking resolution speed, common problems, solutions to unusual problems etc. This is typically offered within a larger help desk or ITSM platform. |
| Hardware monitoring | Shows the active state of connected hardware, including data on its uptime/downtime. This is often used to monitor the health and status of company servers, and can be invaluable for avoiding sudden surprises and malfunctions. |
What Type of Buyer Are You?
Internal buyer. Companies that manage their own IT departments may need a system to manage their networking, VoIP and server usage to protect against malware and to ensure maximum uptime. For these businesses, there are several free or low-cost options available. Spiceworks is among several vendors that offer free IT asset management tools for smaller users.
Customer-focused buyer. Companies that provide outsourced IT services need their system to be able to assign assets to customers and integrate with billing and accounting. It also needs to integrate with clients’ systems, which can be a challenge, so be sure to consider how the software will impact your customers as you peruse your options. SAManage for Zendesk and Netsuite Online are good options to consider.
Enterprise suite buyer. The prime example of this buyer might be a telecommunications company, or any other business that loans, leases or otherwise manages hardware for a very large number of customers. These companies typically support customers from a service desk, meaning that the system needs to integrate with a help desk and/or sales force system to maximize the efficiency of customer service resolutions. FrontRange and Power2Assets for Sage SalesLogix are two enterprise IT products to consider.
Market Trends to Understand
There are several market trends you should understand as you conduct your software comparison. They include:
Free software. With Software-as-a-Service reaching critical mass as a business strategy, the innovation phase has kicked in and companies are looking for new ways to enter specialty markets. In that environment, many vendors are beginning to offer free IT asset solutions. As could be expected, these are usually supported by ads and/or “pro” upgrades, but that doesn’t mean they are less effective solutions—they still offer high quality and performance, and for many smaller companies these free offerings present a very viable solution that should not be dismissed just because it sounds too good to be true.
Asset to help desk integration. According to a Gartner research study, IT analysts spend an average of 17 minutes per support call, and 42 percent of that time is spent establishing the location and configuration of the target product. For this reason, IT software vendors like SysAid and Web+Center are now offering a solution that combines asset tracking with service desk—in other words, providing a single system that maintains all of the relevant information on customer assets, which is immediately provided to the analyst on every service call. This shaves several minutes off every call, saving money and improving customer satisfaction.