Find the best Taxi Dispatch Software

What is taxi dispatch software?

Taxi dispatch software offers the functionality necessary to operate an efficient fleet, improve service and boost revenues. At the core of the system is a dispatch feature to ensure riders are picked up and delivered quickly using route optimization and GPS tracking for vehicle location. In addition, mobile apps for both drivers and customers impr... read more
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Detrack

Detrack is a powerful delivery management software that lets you track your vehicles live on a map and capture real-time electronic proof of delivery (E-POD) using just our iOS / Android app. Our apps have been translated into 26 ...Read more about Detrack

4.89 (28 reviews)

Route4Me

Route4Me is a cloud-based fleet management solution designed for small, midsize and large businesses. Primary features include route planning and routing guides. It allows users to type-in or upload customer addresses and plan a r...Read more about Route4Me

4.42 (321 reviews)

14 recommendations

Routetitan

Routetitan is a mobile delivery platform that improves the lives of delivery drivers and customers. We help businesses cut empty miles and improve their first attempt success rates in deliveries, while providing customers with a s...Read more about Routetitan

5.00 (1 reviews)

Decios

Decios is a cloud and mobile-based tool offered by DeliveryCircle that enables businesses to handle delivery operations, plan routes and track drivers in real-time. Clients can enjoy the high availability and low latency in optimi...Read more about Decios

4.40 (5 reviews)

WorkWave Route Manager

WorkWave Route Manager is a cloud-based route planning solution that allows delivery and service providers to build routes, track drivers and stay connected. Route Manager enables users to plan around time-windows and customer req...Read more about WorkWave Route Manager

4.26 (62 reviews)

33 recommendations

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TruckLogics

TruckLogics is a cloud-based fleet management solution designed for small and midsize less-than-truckload (LTL) and full truckload (FTL) fleet operations. TruckLogics offers standard fleet management applications, including d...Read more about TruckLogics

3.59 (17 reviews)

Fleet Harmony

Fleet Harmony is a cloud-based fleet management solution that helps trucking companies and other organizations that operate large fleets, such as utilities and public services, to carry out management tasks and routines related to...Read more about Fleet Harmony

4.75 (4 reviews)

Samsride Dispatching Software

Samsride is a cloud-based fleet management solution designed for taxi and limousine services, delivery and on-demand transportation companies. Samsride also provides a passenger app for customers to order rides and other customiza...Read more about Samsride Dispatching Software

5.00 (6 reviews)

WEBFLEET

WEBFLEET is a cloud-based fleet management solution. Key features include applications for GPS tracking, dispatch and scheduling and fleet maintenance. WEBFLEET allows users to track the locations of all of their vehicles. Ve...Read more about WEBFLEET

4.09 (35 reviews)

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Taxi Mobile Solutions

Taxi Mobile Solutions is a cloud-based taxi dispatch solution for small, midsize and large fleet and vehicle companies. It allows users to manage on-demand and scheduled ride reservations. Primary modules of the solution are ...Read more about Taxi Mobile Solutions

4.67 (3 reviews)

ArcFleet

ArcFleet is a fleet management software solution designed for small to midsize fleets. The system is offered with either cloud-based or on-premise deployment. Key features include sales management, drivers, equipment management, d...Read more about ArcFleet

4.50 (2 reviews)

JFLEET

JFleet is a transportation management software for TL and LTL trucking and delivery companies. The software has dashboard and reporting functionalities that allow the user to view operations within the company and track processes ...Read more about JFLEET

4.50 (2 reviews)

Limo Anywhere

Limo Anywhere is a cloud-based fleet management and dispatch solution for transportation operators and livery service providers. The platform enables businesses to streamline scheduling, booking and reservation management through ...Read more about Limo Anywhere

4.28 (40 reviews)

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MercuryGate

MercuryGate is a transportation and supply chain management system (SCM) suitable for businesses of any size in a variety of industries. It can be deployed as either a cloud-based or on-premise solution. It offers support for all ...Read more about MercuryGate

3.07 (14 reviews)

Tailwind TMS

Tailwind Transportation Software offers a cloud-based transportation management solution built for small to mid­size trucking companies and freight brokerages. Tailwind features a customer and vendor database, quoting and orde...Read more about Tailwind TMS

4.32 (96 reviews)

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ProTransport

ProTransport is a fleet management solution suitable for trucking fleets of any size. Key features include safety, dispatch, accounting, reporting, driver communications and GPS tracking. ProTransport includes a live dispatch...Read more about ProTransport

5.00 (11 reviews)

IT Curves

IT Curves is an integrated software suite that helps transport service providers record every trip digitally. Their products is currently servicing: 1. Transits paratransit brokerage, including receiving ETA from several transpor...Read more about IT Curves

4.93 (28 reviews)

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TracxTMS

TracxTMS is a cloud-based logistics solution designed to help carriers and brokers manage all processes related to trucking and dispatching of consignments. The platform enables agents to quickly assign and track shipments, driver...Read more about TracxTMS

4.88 (8 reviews)

6 recommendations

Broker PRO

BrokerPro is a cloud-based TMS designed for transportation intermediaries dealing in truckload and international transport logistics freight. The load detail module helps users build loads, assign carriers, enter shipment detail...Read more about Broker PRO

4.62 (45 reviews)

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Degama DTMS

Degama Dynamic Transportation Management System (DTMS) is a trucking management solution that helps businesses streamline operations related to routing, billing, fleet maintenance and more on a centralized platform. The order mana...Read more about Degama DTMS

4.00 (2 reviews)

Buyers Guide

Last Updated: November 16, 2022

Efficient fleet managers need to keep several balls in the air at once—vehicle locations, mileage, fuel and maintenance costs, customer satisfaction, communication and more.

Luckily, technology has lessened the burden on taxi companies. Software is available to automate the daily time-consuming tasks that prevent you from growing your company.

This guide is designed to help taxi companies find the best software for their specific needs with descriptions of features, benefits and market trends that may impact your selection.

We'll cover the following:

What Is Taxi Dispatch Software?
Common Features of Taxi Dispatch Software
Benefits of Taxi Dispatch Software
How Is Taxi Dispatch Software Priced?
Market Trends to Understand

What Is Taxi Dispatch Software?

Taxi dispatch software offers the functionality necessary to operate an efficient fleet, improve service and boost revenues.

At the core of the system is a dispatch feature to ensure riders are picked up and delivered quickly using route optimization and GPS tracking for vehicle location.

In addition, mobile apps for both drivers and customers improve convenience and offer a similar experience as ridesharing companies. This helps modernize taxi operations and drive more bookings and repeat business.

Customer confirmation screen in Samsride taxi dispatch software

Customer confirmation screen in Samsride Dispatching Software

Finally, the backend features include reporting and accounting capabilities so managers can utilize all the data they collect to make improvements and identify trends.

 

Common Features of Taxi Dispatch Software

Each taxi software vendor will offer a different set of features and add-on modules that expand the functionality, but most vendors offer some version of the following:

Dispatch and scheduling Receive and respond to customer ride requests by notifying the most appropriate driver for the ride.
Alternative ride types Allows drivers to pick up different types of fares, including hailed rides or additional riders along a route. Riders can then pay for the trip through a mobile application.
Vehicle tracking Always know where each taxi is and whether it's carrying a passenger using GPS technology to pinpoint its location. Also track important details about each vehicle, such as mileage and fuel consumption.
Route planning and optimization Provides the most efficient route in real time to reach a customer or drop off location, as well as in-vehicle directions for driver.
Online booking engine Offers riders a way to book a ride from your company website and process payments. Some products include functionality to create a website with custom logos and themes to host the booking engine.

The online booking engine can also enable bookings from other websites and social media, such as Facebook.
Mobile app A customizable mobile application available for the driver allows them to accept or reject ride requests, view maps and ratings. A customer-facing app offers riders a way to book rides immediately or for a future time and date.

These apps also include payment processing functionality to complete transactions before or after the service, and capabilities to text or call a driver or rider.
Fare calculator Calculate the approximate time and cost of a ride to display to customers and drivers on their mobile apps.
Billing and invoicing Manage financial information regarding past due bills and invoices for riders.
CRM Tracks the contact information, payment history and other important details of every customer.
SMS notifications Fleet managers can instantly contact drivers with important notifications about new rides or routes directly through the mobile app.
Reporting Leverage the data you collect over time and generate reports to spot positive business trends or areas for improvement.

Benefits of Taxi Dispatch Software

Automation always delivers tangible benefits to a business. Taxi dispatch software, overall, saves time and maximizes drivers' time to complete drives. More specific benefits can include:

  • More bookings. Many software vendors are starting to provide various ways to book a ride—mobile app, social media, email or by text—offering more convenience. This ability to book from anywhere easily encourages riders to continue using your service.
  •   
  • Increased visibility of drivers. Managers can quickly view a dashboard and map using taxi dispatch software to find each vehicle and its status. No more losing track of drivers or calling each one multiple times to locate them.
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  • Improved transparency and customer service. Riders who request a taxi can view the location of their vehicle, estimated fare, length of trip and contact information for the driver, giving them more information and control of the service.

How Is Taxi Dispatch Software Priced?

Most taxi dispatch software vendors, as in many other software industries, offer a cloud-based (or Software-as-a-Service) version of their product. Compared to traditional on-premise software, cloud-based systems are generally cheaper to get started and accessible via any web browser.

In addition, cloud-based systems are often offered with a monthly subscription. Beyond that, taxi dispatch software pricing can vary. Common pricing methods include:

  • A flat price per month
  • Cost per driver
  • Cost per car
  • Cost per fleet
  • Cost per booking

Evaluate each product's capabilities, but also their pricing structure to ensure you don't pay for more functionality than you truly need.

Market Trends to Understand

Taxi companies have experienced a flurry of market-shaking changes in the past decade, from regulations, new competition and strategy shifts. Here are a couple recent trends that may impact your software selection:

Ride-hailing growth forces taxi companies to innovate. The success of ride-hailing companies Uber, Lyft and others pushed traditional transportation providers to reconfigure their services and become more competitive.

Technology is enabling this change. Now, taxi companies can provide a similar level of service as the major ride-hailing players, but with the bonus of more experienced drivers.

Taxi dispatch software with modern vehicle tracking, online bookings and mobile apps adds the capabilities today's consumers expect.

Battle for business travelers. Ride-sharing and ride-hailing services are also snatching up a percentage of business traveler rides from taxi companies, once the preferred method for the corporate world. These riders value a few things—convenience, quality and cost—that ride-sharing has improved upon.

The time to update the taxi experience is now, so you can attract more rides with convenient booking and be able to reduce costs due to the benefits of software.