Ecommerce Order Management Software

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SKULabs is a cloud-based inventory management and order fulfillment solution for small, midsize, and enterprise organizations. It helps e-commerce retailers and distributors manage their warehouse operations. SKULabs helps warehou...Read more about SKULabs

4.60 (35 reviews)

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Shopping Cart Elite

Shopping Cart Elite is a cloud-based e-commerce management solution designed for small and midsize online retailers. The product offers website management, inventory management, search engine optimization (SEO), customer relations...Read more about Shopping Cart Elite

3.88 (24 reviews)

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Pulse Commerce

Pulse Commerce is a cloud-based point of sale (POS) system for small to midsize retailers, including jewelry stores, pharmacies and apparel. Pulse Commerce offers integrated POS, inventory management, customer management (with com...Read more about Pulse Commerce

4.29 (17 reviews)


Sellbrite is a cloud-based inventory management solution designed for small and midsize companies. It offers order management, product management, channel analytics and inventory control functionalities within a suite. Sellbr...Read more about Sellbrite

4.63 (75 reviews)

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Clarity eCommerce

Clarity eCommerce is a customizable and modular ecommerce platform that is designed for business-to-business organizations. The solution can be deployed in the cloud and is suitable for businesses of all sizes. The solution drives...Read more about Clarity eCommerce

3.89 (9 reviews)


Questudio is a provider of digital commerce solutions designed to help manufacturers, distributors & catalogers to manage product marketing content. Questudio’s MarketStudio solution covers all areas of multi-channel product marke...Read more about WebStudio

4.00 (1 reviews)

Unbound Commerce

Bridgeline Digital's iAPPS Commerce is an e-commerce solution that helps companies of all sizes manage their online businesses. Companies can choose to deploy the solution on-premise or use it as a cloud-based solution. Using...Read more about Unbound Commerce

4.00 (1 reviews)


Shift4Shop, formerly 3dcart, is a comprehensive cloud-based eCommerce solution that helps businesses create online stores with all necessary functionality already built in. Businesses can create online stores using their own desig...Read more about Shift4Shop

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Sana Commerce

Sana Commerce Cloud is an e-commerce platform that integrates with your ERP to automate manual processes, leading to higher ROI and customer satisfaction. Sana’s real-time integration eliminates system siloes and data inaccuracies...Read more about Sana Commerce

4.59 (73 reviews)

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Lightspeed eCommerce

Lightspeed offers a cloud-based e-commerce solution that allows users to manage in-store and online inventory, view all customer information and analyze multi-channel sales data from one system. Lightspeed offers a fully integrate...Read more about Lightspeed eCommerce

3.73 (15 reviews)


Competera is an AI-powered platform helping retailers to set optimal prices. It uses the last-gen ML technology combined with the best econometric practices. With Competera, businesses can boost bottom line metrics and sustain the...Read more about Competera

4.96 (50 reviews)

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Vend is a cloud-based point of sale system for retailers of all types and sizes. Vend offers tools to help manage the customer experience, as well as sales, inventory, customer data and more. Vend is designed to work on vario...Read more about Vend

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Ecwid is an e-commerce solution for small and midsize businesses that enables users to set up an online store on any website or social site. The solution is cloud-based and it can integrate with existing websites without affecting...Read more about Ecwid

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AbanteCart is an open source e-commerce solution for small and midsize businesses that helps users create online stores to sell products and services. Key features include HTML5 responsive templates, catalog management, a discount...Read more about AbanteCart

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Shopify is a web-based e-commerce platform that offers a mobile POS (mPOS) system. The mPOS enables users to manage their business and complete transactions in-store as well as at markets, pop-ups, and trade shows. The e-commerce ...Read more about Shopify

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Znode is an enterprise, B2B eCommerce platform developed to enable growth through a rich set of built-in features to easily manage content, site search, product information and multi-store functionality. Znode’s built-in B2B funct...Read more about Znode

5.00 (3 reviews)


eComchain is a cloud-based e-commerce management solution designed for small and midsize companies. It offers inventory management, pricing management, templates and reporting within a suite. eComchain features online order m...Read more about eComchain

4.92 (13 reviews)


BigCommerce is a cloud-based online design platform that provides solutions to e-commerce entrepreneurs with website customization, shipment management, transactions as well as listing products on Amazon, eBay and Facebook. The so...Read more about BigCommerce

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AspDotNetStorefront is an e-commerce solution that helps users manage and customize multiple stores across the web. Key features include customer-relationship management (CRM), email marketing, multi-store administration and searc...Read more about AspDotNetStorefront

4.61 (18 reviews)

Cart Storefront

AmeriCommerce is a cloud-based e-commerce solution designed to help small to large enterprises manage wholesale and retail operations such as orders and shipping across multiple online stores. It comes with an admin console, which...Read more about Cart Storefront

4.30 (23 reviews)

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Buyers Guide

Last Updated: November 23, 2022

Ecommerce order management software enables businesses to manage online orders from initial acceptance all the way to final delivery of the product. The software category provides custom tools to help companies match their operations workflows, business rules, integration needs, data capture objectives, merchandising techniques, and multichannel sales strategies. Ecommerce order management software also tends to offer real-time inventory and order management, payment processing, marketing, and customer relationship management (CRM) tools to optimize cost and efficiency.

This guide suggests ways to help you choose the best software for your ecommerce business.

Here’s what we’ll cover:

What is ecommerce order management software?

Ecommerce order management software consolidates and automates business operations from the moment a product or service is listed in a catalog until the last order goes through and the product is delivered. When a customer places an online order, the software checks for errors in inventory, payment, and delivery instructions and then initiates fulfillment tasks and creates a record of the order transaction. Different departments can use this data for marketing intelligence, reporting requirements, etc.

Common features of ecommerce order management software

Ecommerce order management options vary in which features they offer. Here are some of the most essential tools to consider when choosing a solution:

Order entry Automatically capture online orders for products and services. Store the details, check for errors, and initiate other operations such as shipping electronically.
Order tracking Track and manage online order status throughout the fulfillment process.
Catalog management Create and manage a digital catalog of products and services with complete details, specifications, and prices. Integrate the catalog with online storefronts on websites and mobile apps.
Order fulfillment Take, organize, track, and fulfill purchase requests for products and services. Confirm order delivery and accept customer feedback.
Back order management Manage orders for out-of-stock items and maintain clear customer communication regarding status updates and wait-time estimates.
Recurring orders Track and manage orders in which customers purchase particular products or services repeatedly or regularly.
Contact database Centralize contact information and data for all your customers, clients, and leads in an integrated CRM designed for ecommerce.

What type of buyer are you?

Ecommerce order management software is similar to other software categories, such as ecommerce inventory management software. Understanding how an order-driven solution helps different kinds of companies can make it easier to choose the right solution.

Small and midsize ecommerce companies

Most small and midsize ecommerce companies that exclusively sell products online tend to have only one shipping channel. For instance, they likely deliver all their physical products by the same logistics carrier. Also, many small companies store all their inventory in a single warehouse. A simple order management solution is usually sufficient for basic fulfillment needs.

Hybrid retailers

Ecommerce companies that also sell products in physical stores have complex needs. Best-of-breed ecommerce order management software may accommodate inventory requirements better than basic order management solutions can. Order management solutions may also integrate with advanced inventory management options through custom development.

Service providers

Some ecommerce order management systems are capable of providing services as well as products. Look for solutions that specifically offer digital delivery options, account access expiration, and other features to suit your business.


Large ecommerce companies often have multiple warehouses and delivery channels and also use multiple languages and currencies. This complexity may justify considering an enterprise resource planning (ERP) software solution to cover all the company’s needs.

Benefits and potential issues

Ecommerce order management software offers online companies a number of benefits:

  • Process orders faster: Automated order workflows initiate fulfillment immediately with less need for human input. This allows companies to deliver orders faster, which improves customer experience.
  • Reduce back orders and delays: Up-to-date inventory data helps managers predict shortages and take steps to avoid them. Enterprise order management software simplifies reordering, so it's easier to maintain ideal inventory levels. This means customers spend less time waiting for warehouses to receive new stock from suppliers and manufacturing.
  • Provide better customer service: Improving efficiency and avoiding order errors naturally leads to more satisfied customers. Customers are also able to determine the real-time availability of items in the online catalog. Fear of missing out can even encourage sales. Companies can also track orders and warn customers in advance if they predict a delay.

Market trends to understand

The demand for integrated solutions is increasing: Ecommerce companies are looking for software that manages many operations in one application. Some order processing software companies have struggled to provide the broader features found in more expensive ERP solutions. To counteract those issues, software developers have created integration tools and application programming interfaces (APIs). These tools allow niche ecommerce order management software to communicate with other business applications.

Advanced supply chain management tools are slowly coming to ecommerce order management software: Consumers increasingly look for products that are produced safely, sustainably, and ethically. Supply chain intelligence allows ecommerce companies to offer stronger product integrity assurances. For instance, companies can trace product origin to establish whether products were produced organically or produced using fair labor practices. In addition, innovative ecommerce order management software companies that already offer inventory features are beginning to offer supply chain features, too.