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What is service dispatch software?
Dispatch scheduling systems perform the crucial functions that are associated with sending technicians into the field to solve customer support issues that can’t be handled remotely. This covers myriad industries including construction, plumbing, HVAC, carpet cleaning, home and mobile auto repair, among others. Using technology that’s specifically ... read moreShowing 1 - 20 of 201 products
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Avg Rating: Sorts listings by overall star rating based on user reviews, highest to lowest.
A to Z: Sorts listings by product name from A to Z.
Synchroteam
Synchroteam
Synchroteam is a cloud-based field service management and scheduling solution that caters to businesses of all sizes in field service industry that includes cleaning services, construction, electrical and HVAC. Synchroteam fe...Read more about Synchroteam
Shifton
Shifton
Shifton employee and work scheduling solutions includes features from shift planning to task management, available anywhere and secure. with Shifton you can * plan shifts and breaks * manage vacations * calculate salary * fine-t...Read more about Shifton
Repair-CRM
Repair-CRM
Repair-CRM is a mobile field service app for small and midsize field service businesses, including plumbing, HVAC, maintenance, landscaping, and roofing companies. The software aims to help small field service companies grow, sche...Read more about Repair-CRM
Route4Me
Route4Me
FrontRunners 2022
Route4Me is a cloud-based fleet management solution designed for small, midsize and large businesses. Primary features include route planning and routing guides. It allows users to type-in or upload customer addresses and plan a r...Read more about Route4Me
BlueFolder
BlueFolder
BlueFolder's field service management software is a web and mobile-based software that helps increase equipment uptime, streamline preventive maintenance, eliminate tedious maintenance tasks, and maximize your techs' efficiency. ...Read more about BlueFolder
Salesforce Service Cloud
Salesforce Service Cloud
Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and o...Read more about Salesforce Service Cloud
Smart Service
Smart Service
The Smart Service mobile app syncs with QuickBooks, allowing users to create and manage customer accounts, schedules, and invoices. In addition, the mobile Smart Service system expands QuickBooks with work order management, routi...Read more about Smart Service
ServiceTrade
ServiceTrade
FrontRunners 2022
ServiceTrade is a cloud-based solution that provides customer service applications to commercial service contractors. ServiceTrade’s mobile and web applications coordinate office staff and field technicians to manage business rela...Read more about ServiceTrade
Odoo
Odoo
FrontRunners 2022
Odoo Point of Sale (POS) is part of Odoo’s integrated suite of business applications. The module is available both on and offline and provides unified data across stores and has an integrated inventory management function. Od...Read more about Odoo
Salesforce Field Service
Salesforce Field Service
Field Service Lightning is an add-on solution to the SalesForce Service Cloud that helps dispatchers and mobile employees schedule appointments, manage inventory, and optimize resource utilization. It allows staff members to creat...Read more about Salesforce Field Service
Fieldmagic
Fieldmagic
Fieldmagic is a field service management solution that helps businesses in construction, maintenance, pest control, plumbing and other industries manage billing, assets and service scheduling on a centralized platform. The job man...Read more about Fieldmagic
Fieldcode
Fieldcode
Fieldcode is a cloud-based solution that helps businesses manage field service teams across multiple locations and streamline dispatch operations. Professionals can use the application programming interface (API) to import tickets...Read more about Fieldcode
Vizzn
Vizzn
Vizzn is a construction scheduling solution designed to help contractors across manufacturing, paving and other job sites assign, track and manage crew and equipment-related activities. The application offers a centralized dashboa...Read more about Vizzn
Astea Alliance
Astea Alliance
Astea Alliance Enterprise is an end-to-end field service management (FSM) and mobility platform that provides large and enterprise service companies with functionality to support the full service lifecycle, from the initial custom...Read more about Astea Alliance
Assignar
Assignar
Assignar is a cloud-based construction management solution designed for self-performing general contractors and subcontractors. Key features include scheduling, asset management, timesheets, custom forms, compliance management, in...Read more about Assignar
AyaNova
AyaNova
AyaNova is a computerized maintenance management system (CMMS) designed for businesses of all sizes. It offers asset management, inventory management, service scheduling and reporting within a suite. The solution is available both...Read more about AyaNova
BigChange
BigChange
BigChange is the complete cloud-based Job Management Platform bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one easy ...Read more about BigChange
Bella FSM
Bella FSM
Bella FSM is a cloud-based field service management system designed for business owners, managers, field employees and technicians. It offers customer management, scheduling and dispatch, work order management, billing and invoici...Read more about Bella FSM
Breezeworks
Breezeworks
Breezeworks is a cloud-based scheduling solution for small and midsize businesses. It caters to cleaning, construction, electrical, HVAC, lawn care and other service businesses. Primary features include scheduling, team management...Read more about Breezeworks
Call of Service
Call of Service
Call of Service is a cloud-based field service solution for small to midsize businesses. Key features include scheduling, job and client details, invoicing and GPS tracking. Call of Service allows users to drag and drop appoi...Read more about Call of Service
Popular Service Dispatch Software Comparisons
Buyers Guide
Last Updated: November 15, 2022Dispatching is a crucial function of field service software. So much so that some products focus exclusively in this one area. These systems typically include features for route planning, scheduling services and managing work orders, among other dispatching-specific activities.
With that in mind, we’ve created this buyers guide, just to address the specific functions of this particular application for the field service market. Here’s what we’ll cover:
What Is Service Dispatch Software?
What Type of Buyer Are You?
The Vendor Landscape
Market Trends to Understand
What Is Service Dispatch Software?
These dispatch scheduling systems perform the crucial functions that are associated with sending technicians into the field to solve customer support issues that can’t be handled remotely. This covers myriad industries including construction, plumbing, HVAC, carpet cleaning, home and mobile auto repair, among others. Using technology that’s specifically designed for this purpose can result in massive improvements in scheduling efficiency and customer satisfaction, reducing costs and increasing the bottom line.
Features of dispatching software include:
- Work order management. Create work orders with names, addresses and relevant notes, and assign them to workers in the field based on availability, proximity, urgency, level of expertise or other essential factors. Many systems also allow the dispatcher to track work order completion when used in conjunction with a mobile application.
- Customer qualification. Provide the technician with all relevant customer information to complete the job, including work history and equipment model numbers.
- Route planning. Organize work calls by location to reduce travel time, reducing fuel expenses and increasing the number of calls that can be scheduled per day. Many systems use a GPS to map routes, and some can prioritize directions according to time of day and traffic.
- Scheduling. Send the right technician to the right job at a time they're available, and efficiently combine crews where multiple technicians or fleets might be needed. This basically centralizes all of your workers schedules into one module. The dispatcher can see everyone's availability, as well as what time they will be where. If a job suddenly comes up, the manager can quickly see who is available closest to the last minute job.
- Signature capture. Allow workers to capture paperless signatures in the field using handheld electronic devices. This can be done through a mobile application on a smartphone, or a touch-screen tablet.
- Inventory control. Ensure that your drivers always arrive to a call with the parts they'll need to close the ticket. Workers can also log what parts are used during the call to better track assets on hand. Or, they can check inventory remotely if a part is needed that isn't currently on the job site.
A full field dispatcher software suite may integrate dispatch solutions with other essential functions, including help desk, contract management, forecasting and reporting, equipment tracking, failure analysis, accounting and more.
What Type of Buyer Are You?
When it comes to dispatch systems, there are basically two types of buyers:
Dispatch-only buyers. Small businesses looking to move beyond Microsoft Outlook, spreadsheets or even whiteboards and sticky notes to add a higher level of management capabilities may want just a simple dispatch program. This will provide a solution to basic dispatching needs without the extra financial burden of unnecessary features.
Enterprise buyers. Large organizations with multiple fleets that need to integrate across other company functions—including sales, accounting, inventory control and more—may want a more in-depth solution that combines all these applications into one. These buyers should look at CRM enterprise solutions that caters to work in the field.
The Vendor Landscape
| This type of buyer... | Should evaluate these systems |
| Dispatch-only | HindSite Solution, Service Skeds |
| Field service | DataForma, FieldOne Terra, FieldOne Sky, HindSite Solution, FieldAware |
| Enterprise | FieldOne Sky, ServicePro by MSI Data |
Market Trends to Understand
Mobile. With the explosion of the mobile device market over the last decade, dispatch technology vendors would be remiss if they didn’t provide some way for dispatchers and technicians to interact through the mobile environment. Mobile device applications provide any number of unique functions, including GPS directions/tracking, checking in/out upon arrival or closing the ticket, uploading photos for field support, parts transfer between trucks and more.
Web-based interfaces. Rather than a dedicated software program, many products are shifting to a Web-based interface, which let users access information from anywhere. These systems can also have special logins for partners and allow customers to schedule their own appointments. This is particularly useful for very large companies with multiple fleets and many workers that all need to access the same information, in real-time while offsite.